Number

 Title of the Papers

Author/Authors

Customer Perception of Time and Complaint Outcome during the Service Recovery Process

Fredy-Roberto Valenzuela and Ray Cooksey

The Jones Effect: Quantifying the Effect of Social Norms on Satisfaction

Lance Gentry 

Line Extensions, Multi-Application Technology, Modular Product Architecture and Strong Tie with Partners as a Fast-second’s Strategy

Jen-Tsung Huang, Hsueh-Fung Wu and Yu-Sheng Liu 

Analytic Investigation of Supply Chain Coordination Contract, Pricing, and Return Policy in E-Marketplace Commerce

Seung Ho Yoo, DaeSoo Kim and Myung-Sub Park 

Network Relationships for Firm’s Value-Added Strategies: A Case Study of Sarawak Convention Bureau (SCB)

Hamrila Abdul Latip and Kosmas X. Smyrnios 

Understanding the Fundamental Building Blocks of Mobile Banking Adoption: A Qualitative Approach

Ewe Soo Yeong and Yap Sheau Fen 

Evolving Strategies for Competitive Markets - Commercial Radio Industry and Regulator Orientations in Finland

Ulla Ahlfors 

An Anonymous and Non-framing Watermarking Protocol for Digital Right Management

Cheng-Yuan Ku and Chih Zhe Hung 

Attributes Consumers are Seeking when Buying Vegetables in Dili and Baucau, Timor Leste

Vicente de Paulo Correia and Maria Fay Rola-Rubzen